Privacy Policy

Information We Collect

Information you provide directly

When you contact us through a form, call us, or request a quote, we may collect your name, phone number, email address, service address, and details about your appliance repair request.

Information collected automatically

Like most websites, we automatically collect certain information when you visit, including your IP address, browser type, device type, pages viewed, and how you arrived at our site, through cookies and similar tracking technologies.

How We Use Your Information

• Respond to your service request and schedule appointments
• Communicate with you about your repair, including follow-up and warranty matters
• Send appointment reminders or, if you opt in, occasional maintenance tips and offers
• Understand how visitors use our website so we can improve it
• Measure the performance of our advertising, including Google Ads and Google Analytics, using Google Search Console

Cookies and Advertising

We use cookies and similar technologies to operate our website and to measure and improve our advertising. We use Google Analytics to understand website traffic, and Google Ads remarketing to show relevant ads to people who have visited our site. You can control cookies through your browser settings, and you can opt out of personalized advertising through Google’s Ads Settings or the Network Advertising Initiative opt-out page.

How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business, such as scheduling software, payment processing, or marketing tools, who are only permitted to use it to perform services for us
• Law enforcement or other parties when required by law or to protect our legal rights
• Landlords or property managers, only when you’ve requested service on their behalf and only the information needed to complete that job

Your Choices

You can ask us to stop sending marketing communications at any time by contacting us at +1 (325) 331-8855 or [Email Address]. You can also control cookies through your browser settings and opt out of interest-based advertising using the links above. Opting out of marketing or advertising cookies will not affect our ability to contact you about a service appointment you’ve requested.

Data Security

We use reasonable administrative and technical safeguards to protect the information you provide to us. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may link to third-party sites, such as manufacturer resources or review platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at +1 (325) 331-8855 or [Email Address].